Day 0
Name one process
Pick a single process from the list above. We scope the systems it touches, the teams who run it, and the metric that defines it today.
The shopping journey is disappearing.
SearchBrowseCompareAdd to cartCheckoutOne interaction
AI is beginning to compress all of it into a single interaction.
Consumers are increasingly turning to AI to discover products, compare choices, make decisions, and complete purchases.
For retailers and CPG brands, this changes more than the interface. Products need to be discoverable by agents, inventory needs to be accurate in real time, and pricing, promotions, fulfilment, and service need to respond as one connected system.
The next era of commerce is not just personalized. It is increasingly touchless.
Every interaction has a margin.
In commerce, growth only matters when conversion, inventory, fulfilment, and service economics move with it.
Conversion
Every irrelevant result, unavailable product, checkout delay, and failed payment creates another opportunity for demand to disappear.
Inventory productivity
Too little inventory loses the sale. Too much locks up working capital and creates markdown exposure. Better demand signals help keep availability and inventory economics in balance.
Fulfilment cost
The economics of an order continue long after checkout. Picking, packing, routing, delivery, failed fulfilment, and returns all determine its real margin.
Customer acquisition
As product discovery shifts toward AI intermediaries, brands need to remain visible and relevant wherever purchase decisions increasingly begin.
Returns and service
Returns, refunds, order queries, and disputes add cost after the transaction. Faster resolution protects both operating margin and customer experience.
Real Outcomes. Proven Impact.
Commerce Platform Scalability
5x
Production Load Handling
Baseline
On-premise infrastructure bottlenecks led to high end-to-end service latency, application instability, and severe customer order dropouts during demand peaks.
Intervention
Automated a complete Landing Zone via Terraform, migrated commerce applications to Google Kubernetes Engine (GKE), implemented Fortinet firewalls, and built automated DR via Cloud Build.
Result
Enabled infrastructure to handle 5x current production load, slashed service latency, and accelerated application deployments using declarative Kubernetes manifests and auto-scaling.
What Searce engineers in retail, CPG and e-commerce
Four engineering practices, applied above your multi-cloud ecosystems and core ERP/PIM platforms.
AI Outcome Engineering
Rebuilds catalog management, vendor onboarding, returns processing, and customer support workflows, replacing rigid legacy PIM and ERP interfaces.
Cloud & AI Platform Engineering
Constructs high-throughput data platforms, unifying real-time point-of-sale (POS) data, web telemetry, and supply chain inventory into search-ready context lakes.
AI Trust & Resilience Engineering
Embeds deterministic price/discount guardrails, privacy compliance controls, and zero-downtime infrastructure frameworks to handle peak holiday traffic spikes safely.
AI Adoption & Change Engineering
Redesigns buyer, merchandiser, and customer support roles around agentic tools, measuring ROI by completed orders and catalog throughput rather than software logins.