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All-in-one Customer support
platform for your Business

Trusted by more than 80,000

companies worldwide

Freshdesk is a full-fledged cloud based highly scalable unified customer support software that offers everything a business needs to deliver exceptional customer support.

Who Should Use Help Desk Software -FreshDesk ?

  • Customer – centric organizations who want to wow their customers with exemplary customer service.
  • Organizations having low customer retention rate.
  • Organizations aiming to secure 80% of future business from 20% of their existing customers.

What Freshdesk (Help Desk Software) Offers You


Powerful Ticketing Software powerful-ticketing

Ticketing Software

Turn support tickets into amazing customer experiences with Freshdesk help desk software.

Ensures that every ticket is prioritized, tracked and resolved quickly

Powerful Ticketing

Convert customer inquiries into powerful ticketing software

Team Inbox

Collaborate with your team using Freshdesk’s shared inbox and resolve issues smoothly without getting each other’s way.

Service level Agreement

Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support

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Multi Channel Support

Multi-Channel Support Multi Channel Support

Manage all your support conversations in one place.

Provide consistent engagement across channels including the web, live chat support, social, mobile and more.

Email ticketing

Manage multiple support email addresses in one place

Integrated phone support

Answer support calls from your browser or mobile phone Transfer calls to other agents

Live chat

Give the best and faster response to customers using live chat

Feedback Widgets

Make it easy for customers to find help easily on your website or web app, using the Freshdesk support widget

Facebook & Twitter Integration

Reply to wall posts & tweets comments right from your freshdesk without leaving helpdesk

Mobile Apps

Carry your support desk with you wherever you go, with the Freshdesk iPhone and Android apps

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Productivity and Engagement   productivity Software

Turn your support into a fun game and boost team’s productivity & engagement

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Self Service Portal

Self Service Portal self-service-portal

Empower your customer with intelligent & guided online self-service, accessible 24/7

Knowledge shared, solutions found

Give instant answers to customer by creating a knowledge base to reduce ticket volume

Community Forums

Set up a forum to enable your customer to interact & discuss

Share your best answers

Securely share content, frequent asked question or instruction & share product documentation at one place for customer support

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Global Support

Global Supportglobal-support

Global Support

Deliver support to your customers across multiple products, timezones and languages

Multi-product support

Freshdesk enables you to support an unlimited number of products from a single helpdesk with separate help centers for each product line.

Multilingual support

Support customers in 30 different languages across geographies.

Multiple SLA Policies

Set multiple SLA policies according to the requirements of each group, product or department within a company

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Security security


Protect customers critical data by enabling security features on

Custom SSL Certificate

Make your custom domain or a vanity URL for your portal secure by using a SSL certificate

Single Sign-on with own credentials

Enable single-on so users can easily login without having to re-enter credentials

Trusted IP

Trusted IP feature lets you whitelist specific IP ranges and decide who gets to access your support portal.

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Extensive reporting capabilities  reporting


Best-in-class reporting system featuring powerful new business intelligence capabilities right at your team’s fingertips.

Ready-to-use reports

Built-in advanced reporting tool help you to measure your customers’ satisfaction and analyze support team’s performance

Customized reports

Includes 16 different reports which helps to set data-driven goals and track right metrics

Customer satisfaction survey

Integrate satisfaction surveys into your support conversations and measure your customers’ happiness

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Apps Integration apps-integration

Apps Integration

Extend your support capabilities by integrating with powerful business apps

Business Apps Integration

Seamlessly connect with your existing CRM systems, call center, invoicing tools, eCommerce solutions and much more.

Custom Apps

If can’t find the app you want, create custome apps to bring critical information from third party apps into your ticket details & contact pages

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Why Freshdesk – Customer Support Software?

Improve customer experience

Customer centric organizations always thrive to improve their customer experience for extended customer satisfaction.
Freshdesk is a unique solution that eases out the standard operating procedures and allows 360* flexibility to agents to serve their clients well.

Swift response

Freshdesk automates the organizational processes in such a way that every information that an agent needs is just a few clicks away and this allows them to come up with a swift and quick response.

Canned Responses to common questions

Don’t waste time writing the same replies again and again. Ensure swift responses to common questions by creating pre-formatted replies.

Recommended Solutions

Based on keywords in the ticket description, Freshdesk automatically recommends possible solutions right next to the ticket. .

Provision for Bulk Actions

Need to assign multiple tickets to the same agent? FreshDesk is a great ticketing software that allows extended flexibility to take bulk actions like categorizing, assigning or deleting tickets in just a few clicks.

Scenario Automation

With scenario automation you can perform a series of tasks on a ticket
Example: Mark a ticket as high priority, set its status as pending and assign it to the development team in a single click.

Merge Tickets Easily

The most common challenge that a customer support software caters to is  customer reporting the same issue multiple times via different channels, causing confusion. No problem. Merge all of the related tickets together, and resolve it in one go.

Searce is exclusive Freshdesk Partner focused on helping organizations adopt Freshdesk – customer support software

Premier Freshdesk Partner

Searce is the exclusive partner of Freshdesk in the India, and our objectives are to advise on all issues, provide extensive support & make your experience of going Freshdesk a positive one.

Hassle free Deployment

No more worries of interim technical roadblocks during deployment. We provides all aspects of your migration and deployment assistance you need the seamless transition

Highly Skilled Training and Change Management Consultants

As a Freshdesk Authorised Reseller we are specially trained by Freshdesk experts, we can help you to carry out customizations as per your need & providing on going training and communications to your employees.

Happy customer support!

Team of dedicated and experienced engineers always ready to help you 24*7 throughout the whole period of you working with Freshdesk. We’ll do all the work- you get all the credit.

We have said it enough, it’s time to listen to our Happy clients!

  • We love working with Freshdesk. It helps us keep track of all customers' emails, tweets and Facebook comments. Furthermore, whenever we reach out to them, they are helpful and professional, they listen to our feedback and make sure we are happy.

    Zuzana BednarikovaCodility
  • I have looked at other similar products and in my view Freshdesk was the best value for the money!

    Alec FarquharsonAviolinx Communications

Trusted by the world’s best organizations

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