Trusted by more than 80,000
Freshdesk is a full-fledged cloud based highly scalable unified customer support software that offers everything a business needs to deliver exceptional customer support.
Ensures that every ticket is prioritized, tracked and resolved quickly
Convert customer inquiries into powerful ticketing software
Collaborate with your team using Freshdesk’s shared inbox and resolve issues smoothly without getting each other’s way.
Provide consistent engagement across channels including the web, live chat support, social, mobile and more.
Manage multiple support email addresses in one place
Answer support calls from your browser or mobile phone Transfer calls to other agents
Make it easy for customers to find help easily on your website or web app, using the Freshdesk support widget
Reply to wall posts & tweets comments right from your freshdesk without leaving helpdesk
Carry your support desk with you wherever you go, with the Freshdesk iPhone and Android apps
Empower your customer with intelligent & guided online self-service, accessible 24/7
Give instant answers to customer by creating a knowledge base to reduce ticket volume
Set up a forum to enable your customer to interact & discuss
Freshdesk enables you to support an unlimited number of products from a single helpdesk with separate help centers for each product line.
Support customers in 30 different languages across geographies.
Make your custom domain or a vanity URL for your portal secure by using a SSL certificate
Enable single-on so users can easily login without having to re-enter credentials
Built-in advanced reporting tool help you to measure your customers’ satisfaction and analyze support team’s performance
Includes 16 different reports which helps to set data-driven goals and track right metrics
Seamlessly connect with your existing CRM systems, call center, invoicing tools, eCommerce solutions and much more.
If can’t find the app you want, create custome apps to bring critical information from third party apps into your ticket details & contact pages
Customer centric organizations always thrive to improve their customer experience for extended customer satisfaction.
Freshdesk is a unique solution that eases out the standard operating procedures and allows 360* flexibility to agents to serve their clients well.
Freshdesk automates the organizational processes in such a way that every information that an agent needs is just a few clicks away and this allows them to come up with a swift and quick response.
Don’t waste time writing the same replies again and again. Ensure swift responses to common questions by creating pre-formatted replies.
Based on keywords in the ticket description, Freshdesk automatically recommends possible solutions right next to the ticket. .
Need to assign multiple tickets to the same agent? FreshDesk is a great ticketing software that allows extended flexibility to take bulk actions like categorizing, assigning or deleting tickets in just a few clicks.
With scenario automation you can perform a series of tasks on a ticket
Example: Mark a ticket as high priority, set its status as pending and assign it to the development team in a single click.
The most common challenge that a customer support software caters to is customer reporting the same issue multiple times via different channels, causing confusion. No problem. Merge all of the related tickets together, and resolve it in one go.
Searce is exclusive Freshdesk Partner focused on helping organizations adopt Freshdesk – customer support software
Premier Freshdesk Partner
Searce is the exclusive partner of Freshdesk in the India, and our objectives are to advise on all issues, provide extensive support & make your experience of going Freshdesk a positive one.
Hassle free Deployment
No more worries of interim technical roadblocks during deployment. We provides all aspects of your migration and deployment assistance you need the seamless transition
Highly Skilled Training and Change Management Consultants
As a Freshdesk Authorised Reseller we are specially trained by Freshdesk experts, we can help you to carry out customizations as per your need & providing on going training and communications to your employees.
Happy customer support!
Team of dedicated and experienced engineers always ready to help you 24*7 throughout the whole period of you working with Freshdesk. We’ll do all the work- you get all the credit.
We have said it enough, it’s time to listen to our Happy clients!
We love working with Freshdesk. It helps us keep track of all customers' emails, tweets and Facebook comments. Furthermore, whenever we reach out to them, they are helpful and professional, they listen to our feedback and make sure we are happy.
I have looked at other similar products and in my view Freshdesk was the best value for the money!